Shipping costs vary depending on your location. All orders include tracking. Up to date shipping costs can be found here.

Delivery times depend on destination. Domestic orders usually arrive within 1-2 days; international shipping can take longer – usually 4-7 but can take up to 10 working/business days. 

Yes, we ship worldwide. Costs and times will vary depending on destination.

Yes, we ship to the USA. Costs and delivery times depend on the service selected at checkout.

Yes, please email me with the order numbers you would like to combine. This has to be done before items are finished and the shipped. Please note this could extend the time it take to produce your items/ order.

All orders are now crafted and shipped on around 1 week. This ensures premium quality without unnecessary delay.

Yes, all items are made to order. “In stock” only means I have the materials and supplies needed to create the piece. Production and shipping will follow once your order is processed.

Yes, all items are made to order. I can only create pieces when I have the necessary materials and supplies. If materials are unavailable, the item will be marked as out of stock until it can be produced.

I price all items in £GBP (Great British Pounds). To check the current conversion, you can search online for “GBP to USD” or use a currency converter to get an up-to-date estimate.

If your parcel appears delayed, please check tracking first. Contact us if there’s a problem, and we’ll assist.

Contact us immediately with photos of the damage. We will advise on replacement or repair options.

No, all items are bespoke and made to order, and therefore cannot be returned

Occasionally, customers contact us about orders they thought were with Scottacus Customs but were actually placed elsewhere. This can cause confusion about missing or unfulfilled orders. Read more here for a full explanation.

No. I am currently not taking commissions. I will consider colour variants of store items, e.g  jubilee’s coat made in black, but only if I have the resources to hand.

If you have a suggestion for something I should be making, please to e-mail me.

For normal dusting and cleaning, a lint roller or low tack tape will work great from removing dust.